POST UPDATE – After this post and a complaint to the Better Business Bureau I received a call that they wanted to escalate my request up for approval. I provided documentation requested on when i called to schedule the truck repair and it was approved. From the time they called me, it was resolved in less than 20 hours. The company admitted they were working on fixing some of the shortcomings of their systems.
ORIGINAL POST – Buying insurance for the race and camping at Talladega this October seemed like a good idea; however, after my truck broke down while towing my camper to the race on the Wednesday before the race, I realized it was a waste of money. In turning down my claim twice, Protecht said it had to happen within 48 hours of the event, the Sunday race I assume. My ticket was for infield camping, and I tried to go when the campgrounds opened. I could not have my truck serviced for the transmission problem for almost two weeks. I even provided a receipt showing the nearly $500 I paid to fix the truck. The company should be more forthcoming with clearer language that arriving a few days before the race to take advantage of the $500 camping fee isn’t covered. Their agreement is more about what isn’t said than what is said. If Protecht isn’t going to be more upfront, then maybe Talladega Superspeedway should consider a better partner. I’m unhappy about the financial loss and sad I missed going back to my first race in 10 years.
Camper Jerry and His Friends 